Of all the promises that a company makes, a guarantee might just be the most important because it exhibits confidence in the products that they are selling. Most guarantees are postured out of obligation and really aren’t that much more than words, the ones with reason behind them are significant. Reason is what gives things a voice. When you have a voice, you have a relationship and when you have a relationship you have accountability. Our guarantee isn’t just words, it has a depth that is earned...
A few years ago, we sent in a fairly significant order to the factory that we contract with for “cut & sew”, it was the largest order that we had ever placed. When they came back, they looked fine, but they were wrong.
Basically, it was our fault. To the casual eye, they looked correct. We could have sold them, we certainly needed to sell them. No one would have been the wiser, at least not for a while. But one day, they would have realized that something in the fit wasn’t right and they didn’t enjoy wearing them. We tried everything, there was no way for us to fix them. We ended up with huge piles of shorts that we decided not to sell. It was a lot of money, financially, it nearly broke us. That is what is behind our words.
We work very hard to make the best quality garments, but also understand that sometimes things don't turn out as you expect. If for any reason upon receiving your order, it is not what you expected and/or you do not consider it money well spent, simply return the product(s) in their original condition / timely manner for a full exchange/discount.
