We work very hard to make the best quality garments, but also understand that sometimes things don't turn out as you expect. If for any reason upon receiving your order, it is not what you expected and/or you do not consider it money well spent, simply return the product(s) in their original condition / timely manner for a full exchange/discount.
SHIPPING AND DELIVERY
NOTE: Because of the Coronavirus Disease - Increased time of delivery (especially on international orders) are possible.
You will be asked to select the shipment method you would prefer as part of the order procedure. Delivery costs depend on the value of your order and the delivery service you select:
All orders are shipped from the West coast by USPS (United States Postal Service) on business days, excluding holidays. Most in-stock items are shipped within 1 business day of order placement. Some orders may take up to 2 days to process, in addition to the shipping days below:
USPS Retail Ground: 3-5 business days
USPS Priority Mail: 1-3 business days (Because of Covid, USPS has extended expected service times to 3-4 days)
All orders received on Friday will not be processed until Monday.
Delivery to post office boxes can not be guaranteed.
Shipping costs for each additional delivery address will be invoiced a lump supplement of $5.
We will inform you of the shipping costs for the shipment method you would have selected in the order summary displayed on the oldbullshorts.com website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the goods, ordered.
The offer of "FREE SHIPPING", which periodically appears on the (oldbullshorts.com) website, only applies to domestic ground shipping to destinations within the United States. Purchase quantities may be limited. Other restrictions may apply.
Some items may be subject to delivery delays. If your order is not able to ship immediately, someone will contact you to provide more detail and estimated shipping date. However, Mockingbird Industries Inc. reserves the right to divide your order into part shipments. In this case, your charge card or credit card will only be debited for the goods shipped and for a single shipment.
Old Bull Lee does not ship to freight forwarders.
For rate quote in regards to the cost of shipping a desired good(s) to a specific country - consult: "Estimate Shipping" box (at beginning portion) of website checkout. Any questions or irregular situations - email us, we will be happy to assist. ([email protected])
International delivery times can be from 4–20 business days based on the shipping method and the country of destination.
Expedited (Next Day / Two Day / Three Day) deliveries are not available for international delivery.
On international orders, the customer will be required to pay any & all additional taxes & duties.
On international shipments, once a parcel is in possession of the United States Post Office it becomes the carrier's responsibility and Old Bull Lee is no longer responsible. Upon drop off, USPS will generate a customs number. This number will serve as proof of shipment and will be included in the email shipment notification that is sent to the customer at the time of shipment.
Shipping to certain countries may be prohibited or subject to restrictions. Greater detail can be found HERE.
Once your order has shipped, you will receive a shipping confirmation email containing a link to the parcel's online tracking information.
Delivery Time - Problems of delivery Any failure to deliver or late delivery exceeding eight (8) business days should be reported to our customer service as soon as possible. In order for your claim to be accepted, please notify us of it within a maximum of thirty (30) calendar days from the date of confirmation of your order.
You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign. If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them, or request a refund according to the conditions contained within the Returns and Exchanges page.
All items purchased from Old Bull Lee are pursuant to a shipping contract. The risk of loss and title for such items pass to the buyer once the delivery carrier tracking states them as "delivered" or "notice left".More Information:
If you have any additional questions, please call 001.310.346.2332 - Monday through Friday - 10:00 am to 7 pm, North American (PST) or message us through our contact page.